Privacy Policy

OneZero Innovations Private Limited ("Company," "we," "us," or "our") operating as Sparklit ("Platform," "Services") respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

This Privacy Policy describes how we collect, use, share, protect, and retain your personal information when you use our platform via website, mobile applications, WhatsApp, or other interfaces.

1. Information We Collect

• Personal Information You Provide: Name, contact number, email address, postal address, OTP verification, house details, and payment data.
• Automatically Collected Information: Device data, location, IP address, cookies, and tracking data.
• Communication Data: Messages exchanged between customers, crew, and support teams.
• Exclusions: We do not collect sensitive health or biometric information.

2. How We Use Your Information

• To provide, operate, and improve our services.
• To confirm bookings, assign crew, and manage service delivery.
• To communicate updates, offers, and service alerts (you may opt out).
• To ensure platform security, prevent fraud, and comply with law.
• To analyze and enhance user experience.

3. Legal Grounds for Processing

• Contract Performance - to deliver booked services.
• Consent - for marketing or specific data uses.
• Legal Obligation - to comply with government or law enforcement.
• Legitimate Interest - fraud prevention, analytics, and service improvement.

4. Sharing and Disclosure

• Crew and Service Providers: For service delivery.
• Payment Gateways: For secure transaction processing.
• Analytics and IT Vendors: Under strict confidentiality agreements.
• Legal Authorities: When required by law.

5. Cross-Border Data Transfers

Your data may be transferred or stored outside India where service providers operate, with safeguards per applicable laws.

6. Data Retention

We retain data only as long as necessary for service, compliance, or legal obligations - typically up to 3 years.

7. Cookies and Similar Technologies

Cookies are used to ensure essential functionality, improve analytics, and personalize your experience. You can manage preferences via browser settings.

8. Your Privacy Rights

• Access, rectify, port, or erase your data.
• Restrict or object to processing.
• Withdraw consent at any time.
• Lodge complaints with data protection authorities.

To exercise these rights, contact our Data Protection Officer (DPO) at support@justsparklit.com.

9. Data Security

We implement encryption, access controls, regular audits, and employee training to secure your data. However, no digital system is 100% secure.

10. Children's Privacy

Users below 18 years require parental consent and supervision. We do not knowingly collect personal data from minors.

11. Data Breach Notifications

If a data breach risks your rights or freedoms, we will notify you and relevant authorities promptly as per the DPDP Act.

12. Policy Updates

We may revise this Privacy Policy periodically. Updated versions will be posted here with a revised date and may be communicated via email or app notice.

13. Contact Information